The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Due to high workload and limited resources we are currently not producing custom work... however, this may change in the near future. Please follow us on Facebook (www.facebook.com/byrnewoodware/) or Instagram (www.instagram.com/byrnewoodware/) to stay updated.
Wholesale orders are available. Please email us at firstname.lastname@example.org for more information.
Unfortunately, we don't provide international tracking as the tracking cost would be more than the product itself. Normal international shipment can take up to 2-3 weeks to arrive but this depends on the postage company and peak holiday periods.
Thanks to our flat-pack design, our mobiles come packaged in a box approximately 21cm x 30cm x 5cm (8.27in x 11.8in x 1.97in). The crossbars are 30cm (11.8in) long and each ornament is roughly 6-9cm (2.76-3.54in).
Our ornaments come in a number of different sizes but are all roughly 6-9cm (2.76-3.54in) in dimension.